On behalf of THE RECOVERY DEPT. dba REPO DEPARTMENT, I want to personally thank you for considering us as your asset recovery partner. We appreciate the opportunity to earn your trust and support your organization’s recovery efforts.
My name is John Serafin, Owner and President of THE RECOVERY DEPT., and I also serve as the Vice President of the California Association of Licensed Repossessors (CALR). With over 17 years in the repossession industry—including prior leadership with LAW Recovery Services—I bring a hands-on, compliance-driven approach to every aspect of our operation.
THE RECOVERY DEPT. is a California-licensed repossession agency specializing in professional, compliant, and efficient collateral recovery services for financial institutions, credit unions, dealerships, forwarders, law firms, and fleet operators. Our philosophy is simple: we operate as your recovery department—because we are an extension of your team.
Backed by decades of combined industry experience—over 30 years across our team, we understand the full lifecycle of repossession, from initial placement to final disposition. This depth of experience allows us to navigate complex situations with confidence while maintaining strict compliance and professionalism at every stage.
Our work is built on a compliance-first foundation, ensuring every assignment is handled with precision, accountability, and respect for all parties involved. From field execution to final reporting, we prioritize lawful recovery practices, clear communication, and borrower interactions that protect both your asset and your brand.
Our operations are supported by experienced, well-trained agents who understand the importance of professionalism in the field—maintaining a respectful presence, exercising sound judgment, and de-escalating situations when necessary.
We provide strong coverage throughout Los Angeles County and surrounding regions, utilizing modern tools such as LPR technology and industry platforms like RDN to ensure efficient, transparent assignment handling.
Beyond recovery, we recognize that every interaction reflects your organization. That’s why we hold ourselves to a higher standard—operating with transparency, respect, and integrity in every engagement. Our goal is not only to recover assets, but to do so in a way that preserves your reputation and strengthens your operations.
At THE RECOVERY DEPT., we don’t see ourselves as a vendor—we see ourselves as a true partner.
I welcome the opportunity to connect and discuss how we can support your recovery needs.